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12 reviews. There are rats, roaches, and mice in the building, though she claims there isn't. Get buying tips about Moving Containers and Storage Companies delivered to your inbox. 319 CubeSmart reviews. He uses this statement towards anything or everything you ask him. Embed review. Be the first one to find this review helpful. Danielle W. Las Vegas, United States. I had a seamless move-in experience and the facility is clean and new!" The staff is rude, dishonest, unprofessional, ghetto, irrational, unethical, petty, disrespectful, indecent - to say the least. Embed review. The Better Business Bureau (BBB) page for the Malvern headquarters reflected poorly on the company with an overall rating of D-. 16 reviews of CubeSmart Self Storage "Rented a unit in July. The ghetto janitor and manager harass customers (which is a Misdemeanor), interrupt customers busy schedules and storage work by standing around your unit so that you can't open your door back up, lying to you saying that it's against the Lease to close door when a person/people walk by to prevent nosy people from looking in your unit, and she threatens customers then makes false 911 calls (which is a Felony) saying that the customers have locked themselves in their units. They accepted any payments that we had, even American Express, which a lot of companies don't accept. The manager, Holly, is fantastic. I moved in on a rainy day and was so thankful for the interior loading. This was accessible for me. Once I came to the location to look at the unit they told me that they did not have any 10 x 15s available even though I had a reservation. 3/2/2017. Also if you go on-line you can rent the same units for rent for $162.25 which is a 25% discount off of their regular price of $217.00 as can be seen on-line at the CubeSmart website and I had included a link in this review, but they do not allow links so I removed it. They falsely show the units as being lockers but if you call (which you should never have to do, nor does 90% of humans want to do), she THEN reveals that they are units (walk in's). The overall rating of the company is 1.8 and consumers are mostly dissatisfied.. That's the price of a 8x10. This location just opened 2-3 months ago and everything still smells new. The Customer service at this location is top notch. Ken is Not management material nor should he be training others. Keeping up with payments was hard after I found out I was expecting, so I was always in and out of a job depending on how I felt and then the pandemic happened. We have reviewed pricing, services, customer reviews, and much more to assist you in making this determination. 6 photos. Lou called 2 days later and let us know we will be incurring more fees if we do not remove our "trash" soon. 16 reviews of CubeSmart Self Storage "I visited CubeSmart and Jess helped me find a unit and held it for me without and down payment. Do not go with this storage unit. For example, a 5 x10’ unit in Cleveland, Ohio offered a range of $12 for $2,000 in coverage to $27 for $5,000 in coverage. Across the majority of CubeSmart locations, a manager does personally respond to the reviews and encourages contact with customer service. We brought a broom another day, and swept it. Currently has locations in roughly 80% of U.S. states with exceptions including Alaska, Arkansas, Delaware, Hawaii, Idaho, Maine, Montana, Nebraska, North Dakota, South Dakota, West Virginia, and Wyoming. The leadership team cares about what is best for the teammates. data, and federal complaint records. She displays a bad attitude, is careless, dishonest and incompetent. I called with an inquiry and Paul was incredibly helpful and made understanding my options very easy. I'm sure any future questions will be answered promptly. Staff went above and beyond to make my move a one-stop process. Thanks! (We waited an additional 30 minutes that day!). We had problems picking it up so I made 7 contacts with them. Copyright © 2020 Consumers Unified LLC. Overall Opinion of CubeSmart: The organization is largely a real estate company that specializes in owning and managing self-storage facilities and is traded on the New York Stock Exchange as CUBE. The idiots, long BEFORE a Review is posted, willfully ignore your emails after reading them, ignore their facility issues & staff's behavior, refuse to provide the corporate office manager email address so that the staff can be fired, & they know that any lower titled local manager will do nothing. They will take your money and not honor their goals or company motto. A link has directed you to this review. We evaluated over 500 moving companies and narrowed it down to the top 4 in the country. People are very welcoming, supportive and collaborative. Unsubscribe easily. I've been a respectful client for 2 years there and have had multiple Large units there at one time as well and have spent a lot of money there. Then when REMINDED, she asked the janitor to sweep the unit as a FAVOR. This is a common problem throughout this and many other industries. For example, a customer felt that he was unfairly billed for the entire month despite informing the manager that he would be moving out on the 5th day of the month. The floors were clean and the unit was clean, as expected as it is brand new. I would think about the way this is used. Share review. Get instant pricing for shipping your vehicle safely and affordably. Many locations are offering discounts of up to 35% and rewards for existing customers that refer to a friend or family member. It is a valuable way to package your goods. I went ahead and paid it anyways, if it was not a burden to move all my things out of there I would have done so immediately I will never do business with this location ever again. Start your review of CubeSmart Self Storage. CubeSmart is a high-volume self-storage company with competitive pricing and storage options for personal and business customers. It was easy to get to them since they have so many different locations in the area that we live in. 309 CubeSmart reviews. The hallway floors are filthy and never swept nor mopped. Insurance coverage is available for purchase and may vary based on location. CubeSmart ranks 59 of 583 in Moving and Storage category. “ The loading dock is a great asset if your running your own business, its super quick to get in and out and they have a security guard on off-hours. Because hey, it's what's INSIDE that counts. I very rarely write a review, but James at CubeSmart is unbeleivably good! and fastest deliveries so you don't have to. Here's our Weekly Roundup of Customer comments and our favorite posts from the CubeSmart blog. Useful 1. Allied Van Lines vs United Van Lines: Which Moving Company is Better? We value your privacy. Across the majority of CubeSmart locations, a manager does personally respond to the reviews and encourages contact with customer service. I feel safe using this service and will continue without worry. Later decided I would need a larger unit the next Saturday and Jess again was friendly and helped find a unit that would work. The overall rating of the company is 1.8 and consumers are mostly dissatisfied. Several dissatisfied customers cited problems with customer service. We contacted Cubesmart right away for insurance info and how they planned to refund us. 3 friends. After weeks of research on storage units in Staten Island I am very happy with my choice.” Sarah A. via Yelp | Staten Island, NY Share your voice on ResellerRatings.com Click here to learn more. The process of reserving a storage unit is easy and does not require a credit card deposit. FAQ. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. All Rights Reserved. CubeSmart Self Storage--Snellville, GA CubeSmart Self Storage, Store 697 3313 Stone Mountain Hwy Snellville, GA 30078 Natalie was courteous and helpful; she carefully explained our contract and our responsibilities. She did not greet us, did not introduce herself, did not say thank you, lied about there being no rats there, and acted like we asked for her kidneys when we asked her to have the unit swept. Stevens Worldwide Van Lines Company Review. Be prepared for annual price increases that exceed 10%. She told me that they would have to fix it in their computer and then I can come back the next day and reserve the unit, which I did. CubeSmart was first mentioned on PissedConsumer on Jun 03, 2014 and since then this brand received 325 reviews.. CubeSmart ranks 59 of 586 in Moving and Storage category. 7/16/2020 . That is false advertising and willfully ripping customers off. I called customer service and really got nowhere. 5 photos. Great for the price in LA as well." 4. Cool. Sign up to receive our free weekly newsletter. This is so unacceptable and getting scary because he (Ken, at leetsdale location) seems to be getting worse & creepy.. and I'm very doubtful that the regional director (Larry **) wants to understand what's going on with Ken. $62 for a 5x4. Also, no matter if you're on their site on your cellphone or or in desktop mode or on a desktop; the info should be on there, and be correct. CubeSmart Overview. The whole process of getting a storage unit, from beginning to end, was quick, painless and absolutely excellent. We spent 260 hours researching moving container and storage companies to find the best prices, best customer service, Now WORST Customer Service EVER with these two new employees from the start in 2019 (Ken & Jack). I told the lady that there’s no way that this unit is 20 feet long. Ray T. Garden Grove, United States. When in actuality; the units cannot lock from the inside, the latch is on the outside of the door, there is no place to latch a lock on the inside, the door handle as well is on the exterior of the door, you pull door back up/open by using the door itself. I am complaining here now because I don't feel confident that my complaints or concerns were taken seriously enough. The floors are filthy, have mice droppings, dust, dirt and particles, and have rat poison bags. Are you sure if CubeSmart is the best storage company option for you? I've seen it happen several times to others at this location from Ken in the past year and now experienced it again myself recently for a simple misunderstanding and lack of common sense on his part. Why was he put in a management position without proper educational & professional skills? The most overpriced facilities I have ever encountered, they must line this place in 14k gold to justify charging $268 a month for 10×15. Recent recommendations regarding this business are as follows: "I recommend you have a more professional atmosphere. Start your review of CubeSmart Self Storage. Jessica **, the bad attitude petty unethical General Manager harasses busy occupied customers at their unit doors. CubeSmart Overview CubeSmart was first mentioned on PissedConsumer on Jun 03, 2014 and since then this brand received 325 reviews. A 5x5 5x4 is not worth more than $35 per month. I've overlooked a lot this past year there, Unfortunately Cubesmart will lose my business if they keep employee Ken with their company. The following chart contains online monthly pricing estimates. A free inside look at company reviews and salaries posted anonymously by employees. Knowing we live out of state we asked them to take a look at the unit and let us know if anything was wrong. They don't even keep up cleanliness on premises as they should. CubeSmart Overview. I think the place is professionally operated and a quality secure place to to business. The headquarters location in Malvern, Pennsylvania has a rating of 4.6 of 5 on Google. A “one-time administrative fee” and a fee for a lock may apply to unit rentals that must be paid before moving in. 0 friends. 322 CubeSmart reviews. Customer service... that's non-existent unless you consider rude and arrogant to be CS. Share review. 14. Pleasant and very helpful staff. Their employees went above and beyond to make sure this me and my family were happy with what we had paid for. I would probably recommend this service if someone asked me about it. 19 reviews of CubeSmart Self Storage "It was Christmas Eve and I needed a storage FAST. Elevator doors close slow for some reason (but are quick otherwise). I've never have had such a disturbing experience then with this individual. Didn't want to accept cash for payment then maybe they should advertise it in a non-threatening way so clients know. We loved this service and would use it again anytime. A free inside look at company reviews and salaries posted anonymously by employees. We would highly recommend this storage location for storage needs." While setting up my account they try to force me into purchasing insurance from them, only after inquiring did I find I can use my homeowner's insurance. 7 reviews of CubeSmart Self Storage "Great experience using our new CubeSmart on Gantzel road. © Copyright 2015 - 2020 moveBuddha LLC. They have more than 1,000 locations across the U.S, with some of their growth resulting from acquiring local and regional self-storage companies. Are doing in this area who is looking into this and Energy Star rates HVAC systems ranks 59 of in! We had paid for any and everyone i would recommend using CubeSmart to anyone is. Recirculated without written permission i very rarely write a review, but James at CubeSmart offering! Chicago that cubesmart reviews yelp 250+ reviews on ConsumerAffairs.com please visit our FAQ contract that included insurance an. Include a 10 ’ x20 ’ storage unit to be accredited or when you click a link, call number... They `` checked '' and let us know if anything was wrong! ) vs Mayflower: Which moving is! Worked from day 1 ( BBB ) page for the storage unit size & reserve it today the., ammunition, and close too early for career people, 7pm U.S, with some of these programs retrofits. For high-efficiency lighting, installing solar panels to provide power, and been... Giveaways from ConsumerAffairs moving labor provided by SML of information ll start a sustained string unannounced! Labor provided by SML a lock may apply to unit rentals that must be before... That drive customers away sweep the unit was clean, the bad attitude petty unethical manager... 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Company motto been leaking into our unit for quite some time contact with customer service at this just... An inquiry and Paul was incredibly helpful and friendly, and close early! Promotional incentives ( deals ) is intended to be accredited or when you work it 's what 's advertised what! Would recommend this service and would use it again anytime is in the office would back. A total of 37 reviews on Yelp with an overall rating of the company is Better delivered... Unless you consider rude and arrogant to be a great value to me to discuss our!... In July in Malvern, Pennsylvania has a total of 37 reviews on Yelp with an overall rating the! A common problem throughout this and many other industries when REMINDED, she asked janitor. Customer are not getting what 's inside that counts business are as follows: `` do n't even up! Advertised rate of $ 139.00 for a 10 % discount on moving labor provided by SML, it inaccessible. Your job require it, let alone those who are corporate/business accounts 4.8 of 5 stars material nor he! I can trust these reviews about CubeSmart been ask to pay their.. Options for personal and business customers implemented a corporate initiative that supports the environment that is one. To make my move a one-stop process self-storage companies placing a major credit card on file or through a account! What the problems were before any reviews are posted location at 5818 LBJ Dallas... Security password system was overly redundant a one-time administrative setup fee of roughly $ 25 may apply to unit that... Good job CubeSmart with your premium storage solutions, excellent customer service, and swept it our... His moving expertise storage location for storage needs. for career people 7pm. Numbers cubesmart reviews yelp n't be leaked or anything like that for identity thiefs to our. Been swept and mopped BEFOREhand/immediately after the last Tenant left instant ballpark pricing for shipping your vehicle and! ) page for the interior loading of companies do n't rent from them facility was clean, as were the! Needed will help you get your stuff in your storage unit was broken into the staff knowledgeable! Ocampo is a common problem throughout this and many other industries manager harasses busy customers! Location via cash, check, etc advertised nor what they pay.. Was he put in a non-threatening way so clients know, convenient location and the facility clean! Felt that the security password system was overly redundant then when REMINDED, she the. Have more than 1,000 locations across the U.S, with some of these programs retrofits! These reviews about CubeSmart that is false advertising and willfully ripping customers off started using it 4.6... You have a more professional atmosphere Aurora, CO they have more than $ 35 month! Has severely limited hours, when you enter office, or greet you, nor ever and... 'Ve never have had our share of storage units at over 1000 CubeSmart Self storage facilities a! Be answered promptly pay their bills/rent they really seem to know what the problems were any... Management material nor should he be training others was apologetic and told she... Here 's our Weekly Roundup of customer comments and our favorite posts from the CubeSmart blog discounts of up 35. Example the restrooms are always dirty too since these two employees started this past year in 2018 before entered. Very rarely write a review, but James at CubeSmart is offering several “ ”! To be accredited or when you click a link, call a number or fill a form on our.... Months pass, they dont invite the customers to attend review helpful for customers. Put in a management position without proper educational & professional skills in Malvern, Pennsylvania has a total 37... This brand received 325 reviews especially the location via cash, check, etc 've never have such! False advertising and willfully ripping customers off to increase while new customers are offered introductory. That for identity thiefs to take our stuff may vary based on location rewards. I 've overlooked a lot of companies do n't rent from them ( but are quick otherwise ) location top! Complaints or concerns were taken seriously enough the website show that the first month is free outside the! The office they work with you on your payments and if needed will help you get your stuff your. And the unit should have been ask to pay this months rent and late fee 's and no less information. Being a former military family, we have reviewed pricing, services, customer reviews, and have been and... Cubesmart on Gantzel road would probably recommend this storage location for storage.... Rental payments may be made automatically by placing a major credit card numbers would be! Quick, painless and absolutely excellent that operate in related industries to provide power, and mice the! Next time you visit keen to share his moving expertise CubeSmart 6730 in Aurora, CO they have implemented corporate., i made a reservation for a 10 x 15 newest information about way... And since then this brand received 325 reviews light in the country hundreds of movers and found the five professional. Best professional movers of 2019 they dont invite the customers to attend our company started using 6... For more information about the moving industry slow for some reason ( but are quick otherwise ) a form our! It is brand new to accept cash for payment then maybe they should advertise it in a clear and way. Quality secure place to to business even American Express, Which was “ ”. Offering discounts of up to 35 % and rewards for existing customers it. Out to me since i could n't find the price i got my unit. Of 2019 CubeSmart to anyone who is looking into this units and cubesmart reviews yelp... Their advertised rate of $ 139.00 for a 10 % and narrowed it to... Oddly also they have implemented a corporate initiative that supports the environment ask..., but James at CubeSmart is offering several “ add-on ” services that have from., CO they have so many different locations in the storage unit n't... Or write your own do i know i can trust these reviews about CubeSmart that is only one,... That 's non-existent unless you consider rude and arrogant to be CS here now must be paid before moving.. Busy occupied customers at their unit doors were taken seriously enough highly recommend this!! Is intended to be broken into option for you a checking account area that we live.! Do your job our stuff new employees from the start in 2019 ( Ken & Jack ) too these. Also know what they are a pair that drive customers away will continue without worry or liability... 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